Before we can begin doing remote support, you will need to install software on your computer that will allow access to your machine over The Internet connection.
I know that sounds scary, but the software uses the highest level of encryption to protect you and it can only be accessed by us. So there is no worry that some 3rd party is going to "hack" your system because this software is installed.
And if you are truly concerned, you can always remove the software after we are done with the support session.
I recommend against removing the software because while it is installed it will report to us when you are behind in doing windows updates and if your anti-virus software somehow gets compromised. Then we can warn you may be days or months before you would normally notice that you've been infected.
There are two different remote support programs available here.
This first link is our full support client and our recommended choice. This one will monitor your computer's health and report to us in the background if it becomes unhealthy. It doesn't report any information other than the health status of your machine AND it allows us to remote in to provide assistance with your permission.
The above will allow for unattended remote access. Meaning that you do not have to be in front of your computer for us to access it as long as you have given your windows password to us. You may need to enter the following information during the install process.
The below version requires you to be present to answer permission questions when presented and you will have to provide a randomly generated code each time it is run.
This one is best for a "one time" remote session.
The main downside is that
If you experience any difficulty, please let us know.