Get fast, secure help without waiting for an on‑site visit. ELLTX can connect to your computer remotely, diagnose issues, and apply fixes while you watch.
Remote sessions work well for:
If your problem involves hardware failure, network cabling, or a new equipment install, we may need an on‑site visit instead. We’ll discuss that with you first and help you choose the best option.
Contact ELLTX
Call or email us to explain the issue and schedule a time for the session.
Start a Remote Session
At the scheduled time, we’ll ask you to:
We Connect and Work on the Issue
We connect securely to your computer, diagnose the problem, and apply fixes.
You’ll see everything we do on your screen, and you can end the session at any time.
Summary and Next Steps
When we’re done, we’ll summarize what we did and recommend any follow‑up steps if needed.
Remote support is billed in simple blocks so you know what to expect:
Quick Help – up to 30 minutes
Ideal for small fixes, configuration changes, and simple questions.
Standard Session – up to 60 minutes
Best for troubleshooting more involved issues or multiple small problems in one visit.
Ongoing Support Plans
For very small businesses (1–20 employees) that want predictable support, we can set up a monthly arrangement tailored to your systems and staff.
We’ll confirm the expected time and cost with you before starting each session.
Note: We focus on powerful, cost‑effective solutions — not selling unnecessary software or hardware.
If you’re unsure whether remote support is appropriate for your situation, just contact us and we’ll advise you.