ELLTX Computers

Get Remote Support from ELLTX

To enable us to provide remote support, you'll need to install a small software application on your computer. This allows us to securely access your machine over the internet.

We understand that granting remote access can be a concern. Rest assured, this software uses advanced encryption to protect your data and is only accessible to authorized ELLTX support personnel.

Your security is our top priority.

You're in complete control. If you wish, you can easily uninstall the software after our support session is complete.

Here's how to get connected: (for Windows systems only)

  1. Download the software: Click the link below to download the remote support application. This link is secure and hosted on the vendor's website.

[CLICK HERE to get your computer connected up.]

  1. Install the software:

    • Windows: After downloading, the file will typically be in your "Downloads" folder. Locate the file and double-click it to begin the installation. You can also usually click the downloaded file directly in your browser.
    • You may be prompted by Windows to confirm that you're allowing the software to make changes to your system. This is a standard security measure. Because you are downloading the software from a secure site, it's safe to proceed.

  2. Connect with us: Once installed, the application will allow us to connect to your computer (provided you have an active internet connection). This usually only takes a minute or two.

Security Information:

We strongly advise against granting remote access to your computer to anyone you don't know and trust.

What we can do:

With this remote connection, we can efficiently resolve a variety of technical issues, including:

  • Slow performance
  • Printer problems (not found, not printing)
  • Malware removal
  • Uninstalling unwanted programs
  • And much more!

Uninstalling the software:

After the support session, you can easily uninstall the software.

  1. Right-click the Windows icon.
  2. Select "Apps and Features."
  3. Locate "Action1 Client" in the list of installed programs. It will likely be near the top.
  4. Click on it and select "Uninstall." The software will be removed from your system in seconds.

If you experience any difficulties during the setup process, please don't hesitate to contact us for assistance.